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Navigating the online event portal


The FAQs are intended to be a useful resource and guide for your online learning experience. Learn more by clicking on the title of interest.

How do I know if a session is approved for continuing education credit?

You can check the continuing education page, review the symposium event guide, or view the session details on the live sessions tab by clicking the session name.

What device(s) can I use to join the live stream? (Are there mobile devices that don’t work?)

The livestream can be accessed by most mobile devices, including tablets and smartphones. However; we strongly recommend using a desktop or laptop computer with a hardline internet connection for the best performance and experience.

How do I join an online session?

  • Select Live Sessions from the navigation menu, then Attend Session.
  • All sessions open 15 minutes prior to session start time. 
  • We strongly advise you to select your session prior to the start time.

Where can I locate session handouts and presentation materials?

  • Session materials are available by clicking Handouts from the navigation menu
  • After clicking Handouts, scroll to the session then click Download Handout.
  • Session materials are also available during a live session by clicking Resources at the bottom of the page on the left side of the screen.

Technical support

If you need help, please contact Technical Support, Monday – Wednesday, 8 a.m. – 8 p.m., Thursday and Friday, 7 a.m. - 8 p.m. All times are EST. Support will be available during live broadcasts, beginning one hour before the start of the live broadcast and until 30 minutes after the last session ends.

To request an accommodation due to a disability for this event, contact BWC ADA Coordinator email at eeodept@bwc.ohio.gov, at least one week prior to the meeting date.

What interactive features are available during a live session?

While watching or listening, you can easily switch between these custom features:

  • Session Details – Review session descriptions and speaker biographies.
  • Polling - Participate in real-time session polling.
  • Questions – Submit type written questions for the speaker to answer during Q & A
  • Resources – Download presentation materials.
  • Session Notes – Easily jot down key take-aways from the session and receive them automatically via email once the session ends.
  • Request Live Help – Staff is always there to help if you run into any issues with your online experience.

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